ORGANISATIONAL RULES OF THE HEALTHCARE PROVIDER

KIDS MEDIC ANNA BERNAŚ SP. K.

("THE RULES OF PROCEDURE")

§ 1

GENERAL PROVISIONS

  1. Regulations are established for the treatment entity operating under the name: KIDS MEDIC ANNA BERNAŚ SPÓŁKA KOMANDYTOWA with its seat in Warsaw at ul. Posag 7 Panien 11 lok. U1,
    02-495 Warsaw, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Division of the National Court Register under KRS number: 0001040682, NIP: 5223260723, REGON: 525517662, entered in the Register of Entities Performing Medical Activities, kept by the Mazovian Governor, book number 000000264851-W-14 (hereinafter: "
    Treatment entity").

  2. The seat of the Treatment Entity is the City of Warsaw, Ursus municipality.

  3. The Treatment Entity performs therapeutic activities within the framework of a running treatment facility called "KIDS MEDIC".

  4. The Treatment Entity operates on the basis of:

  1. generally applicable laws, including in particular:

  1. Act of 15 April 2011 on therapeutic activity (hereinafter: 'law on medical activity");

  2. the Act of 6 November 2008 on Patients' Rights and Patients' Ombudsman (hereinafter: 'Patients' Rights Act");

  3. The Act of 25 September 2015 on the profession of physiotherapist (hereinafter: 'Act on the profession of physiotherapist");

  4. Act of 5 December 1996 on the professions of physician and dentist (hereinafter: "Act on the Profession of Physician and Dentist".);

  5. executive acts issued on the basis of the aforementioned laws;

  1. entry in the Register of Entities Performing Medical Activities, maintained by the Mazovian Governor;

  2. Rules of Procedure.

  1. The Regulations set out the manner and conditions for the provision of health services by the Healthcare Provider, including by medical professionals employed by or working with it.

§ 2

THE AIMS AND OBJECTIVES OF THE TREATMENT ENTITY,

TYPE OF TREATMENT ACTIVITY AND SCOPE OF HEALTH SERVICES PROVIDED

  1. The purpose of the Treatment Entity is to carry out therapeutic activities in accordance with the principles set out in the Regulations, including taking action to restore, improve and preserve health, in particular by providing health services consisting of improvement activities that serve to preserve, restore and improve the health of patients who do not require in-patient and round-the-clock care.

  2. Other activities aimed at health promotion are also carried out in the Treatment Entity. These activities do not constitute health services within the meaning of the provisions of the Medical Activities Act.

  3. The Treatment Entity carries out therapeutic activities in the type of outpatient health services, the codes of which are detailed in the register book.

  4. Tasks that can be carried out by the Treatment Entity include:

  1. Treatment activities including the provision of:

  1. medical rehabilitation;

  2. physiotherapy;

  3. psychiatry;

  4. auditory processing tests;

  5. neuromuscular diseases;

  6. postural defects;

  7. neurology;

  8. paediatrics;

  1. Non-medical activities including services for:

  1. psychology;

  2. psychotherapy;

  3. dietetics;

  4. pedagogy;

  5. speech therapy;

  1. giving an opinion on the functional status of people undergoing physiotherapy and the course of the therapy process;

  2. promoting health-promoting behaviour and shaping and maintaining fitness and performance in people of all ages in order to prevent disability;

  3. education of patients on compensation mechanisms and adaptation to the changed potential of body function and activity.

  1. The current detailed range of services provided can be found at www.kidsmedic.pl under the "Services" tab.

§ 3

ORGANISATIONAL STRUCTURE OF THE TREATMENT ENTITY

AND CONDITIONS FOR INTERACTION

  1. The following organisational units have been identified within the Kids Medic facility:

  1. Centrum Terapii i Wspomagania Rozwoju Dzieci, Młodzieży i Dorosłych 1 at ul. Posag 7 Panien 11 lok. U1, 02-495 Warsaw (hereinafter referred to as the "Kids Medic I");

  2. Centrum Terapii i Wspomagania Rozwoju Dzieci, Młodzieży i Dorosłych 2 at Tadeusza Hennela 10 lok. U10, 02-495 Warsaw (hereinafter referred to as "Kids Medic II");

  1. The tasks of the organisational units include, in particular:

  1. the performance of health services and other tasks resulting from the provisions of the Rules of Procedure, the Act on Medical Activity, the Act on the Profession of Physiotherapist, the Act on the Profession of Physician and Dentist, the Act on Patients' Rights or other applicable regulations or orders;

  2. initiating measures to make therapeutic tasks more effective;

  3. maintenance of databases necessary for the performance of treatment activities;

  4. compliance with data protection legislation on the information collected;

  5. handling patient cases.

  1. Within the Kids Medic I organisational unit, the following organisational units have been identified:

  1. Physiotherapy laboratory;

  2. Physiotherapy laboratory for children;

  3. Psychological counselling;

  4. Psychological counselling for children;

  5. Speech therapy clinic for children.

  1. Within the Kids Medic II organisational unit, the following organisational units have been identified:

  1. Physiotherapy laboratory;

  2. Physiotherapy laboratory for children;

  3. Mental health laboratory;

  4. Mental health clinic for children;

  5. Psychological counselling;

  6. Psychological counselling for children;

  7. Speech therapy clinic for children.

  1. The scope of activities of the individual organisational units includes the provision of services for the prevention, preservation, restoration, improvement and rescue of health in the respective field.

  2. There are also organisational units of non-medical activities in the Treatment Centre in the following areas: psychology, psychotherapy, dietetics; pedagogy and speech therapy.

  3. The organisational units of the Treatment Entity also include auxiliary organisational units in the form of:

  1. Registration;

  2. Administration.

  1. The ancillary organisational units include:

  1. employee records are kept;

  2. reports and statistics are produced, mandated and resulting from separate regulations;

  3. draft replies to external letters, including those from public administrations, are prepared.

  1. The detailed scope of activities of the employees or associates of the Treatment Entity shall be specified in particular in the employment contract, contract of mandate or cooperation agreement, as well as in the list of duties of the employees or associates.

  2. The entity is managed and represented externally by the partners representing the Treatment Entity in accordance with the articles of association and registration in the Register of Entrepreneurs of the National Court Register.

  3. The Treatment Entity and the persons employed by it work together to ensure the smooth and efficient functioning of the Treatment Entity in terms of diagnostic and therapeutic as well as administrative and economic aspects.

  4. Interaction is carried out in compliance with generally applicable legislation and with respect for patient rights.

  5. The following positions are in place at the Treatment Entity:

  1. Manager (company partners);

  2. Physiotherapist;

  3. Doctor;

  4. Specialist (Psychotherapist, Psychologist, Neurologist, Pedagogue, Logopedist, Osteopath);

  5. Support staff (Registration and Administration).

  1. The holders of the various positions in the Treatment Entity carry out the following duties:

  1. Manager:

  1. organising and directing the work of the staff of the Treatment Entity;

  2. issuing internal normative acts;

  3. issuing authorisations and powers of attorney;

  4. appearing on behalf of the Healthcare Provider before authorities, courts and administrative bodies;

  5. concluding contracts for medical services and entering into civil law contracts for the benefit of the Medical Entity;

  6. Establishing cooperation (conclusion of employment contracts or service contracts) with the staff of the Treatment Entity;

  7. public speaking and working with the media.

  1. Physiotherapist:

  1. providing health services in the field of physiotherapy and therapeutic massage;

  2. examination and physiotherapy diagnosis;

  3. conducting group therapy;

  4. provision of physiotherapy advice

- in accordance with the requirements of knowledge and with due diligence.

  1. Doctor:

  1. the provision of health care services in the area of specialisation concerned;

  2. carrying out consultations and treatments;

  3. patient education

- in accordance with the requirements of knowledge and with due diligence.

  1. Specialist:

  1. the provision of services in a particular speciality;

  2. examination, diagnosis, provision of therapy and consultation,

  3. patient education

- in accordance with the requirements of knowledge and with due diligence.

  1. Support staff (Registration and Administration):

  1. making appointments (including by telephone and online);

  2. creation of visit schedules;

  3. registration of patients of the Treatment Facility;

  4. keeping the necessary records;

  5. receiving and dispatching correspondence and courier deliveries;

  6. other technical and administrative support.

§ 4

ORGANISATION AND DELIVERY OF HEALTH SERVICES

  1. The Healthcare Facility shall provide healthcare services within the scope defined in the Regulations with ensuring proper accessibility and quality of services, in a manner that guarantees the most convenient form of use of services for patients, taking into account the requirements set out by law, in particular with regard to respecting patients' rights, and the principles arising from medical procedures and standards.

  2. The provision of health care services takes place at the address of the Kids Medic I or Kids Medic II organisational units indicated in § 3(1) of the Regulations.

  3. The patient receiving health care services provided by the Treatment Entity is entitled to all patient rights reserved in generally applicable laws, in particular the Act on Patient's Rights. The Treatment Entity shall make the content of the aforementioned Act available at the patient's request.

  4. The Healthcare Provider, employees and collaborators are obliged to keep confidential all patient-related information obtained in connection with the provision of healthcare services.

  5. The organisational units of the Treatment Entity are open on the following days and times:

  1. Monday - Friday: 8:00 am - 8:00 pm;

  2. Saturday: 8:00 am - 4:00 pm;

  3. Sunday: closed.

  1. Health services are provided during the hours specified in paragraph 5 above, at a date and time previously agreed by the patient with the Registry.

  2. Patients can register for appointments as follows:

  1. in person at the Registration Desk;

  2. by telephone - contact details available at www.kidsmedic.pl under the "Contact us" tab;

  3. by e-mail, at: info@kidsmedic.pl;

  4. via the Known Doctor portal: www.znanylekarz.pl;

  5. via the MyDr portal: www.mydr.pl or the app provided.

  1. At the time of registration, the Patient is required to provide the following data, in accordance with Article 25 of the Patient Rights Act:

  1. surname and first name(s),

  2. date of birth,

  3. gender designation,

  4. address of residence,

  5. the PESEL number, if assigned, in the case of a newborn child, the PESEL number of the mother, and in the case of persons who have not been assigned a PESEL number, the type and number of the identity document,

  6. where the Patient is a minor, totally incapacitated or incapable of giving informed consent, the surname and first name(s) of the legal representative and the address of his/her place of residence.

  1. The patient is also obliged to inform about the type of illness or condition, insofar as this information is necessary to select the appropriate organisational unit or specialist (physiotherapist or doctor). If it is necessary to change the organisational unit or specialist, this is done by Registration, in accordance with the instructions provided.

  2. The next appointment is made at the Registry, which is obliged to schedule the appointment as soon as possible.

  3. The carrying out of an examination or the provision of another health service shall precede the
    consent by the patient, including a minor patient over the age of 16. The patient, including a minor over the age of 16, has the right to receive all information that enables him/her to take informed consent to the service. The provision of information to others may only take place with the patient's consent.

  4. Until the patient is 18 years of age, he/she shall only receive health services in the presence of a legal representative or a factual guardian. The patient may be admitted for a scheduled appointment in the presence of a factual guardian if the legal representative gives his/her consent in writing. A patient between the ages of 16 and 18 may be admitted without a legal representative or a de facto guardian, provided that the legal representative agrees to this in writing.

  5. The patient is obliged to provide full and comprehensive information, in particular about contraindications or other circumstances that may affect the planned service. The Patient is also obliged to inform about consultations with other specialists, insofar as this is necessary for the Treatment Provider to provide the service.

  6. Prior to the provision of services, the Treatment Provider carries out an interview and an initial functional examination, which is subject to entry in the patient's medical records. The Treatment Provider's interviewer and examiner determines the therapeutic goal optimal for the patient and the methodology of the treatment process, aiming at maximum improvement of the patient's state of health and psychomotor performance. The patient has the right to actively participate in both the determination of the goal and the treatment methodology. Any comments and suggestions made by the patient regarding his or her state of health, psychomotor performance and the medical documentation provided by the patient are taken into account when planning the service.

  7. In justified cases, the patient will be informed of the need for additional examinations, including the need for in-depth diagnostics. The patient is obliged to undergo an examination by another specialist if, in the opinion of the specialist in charge, the examination is necessary for the further proper implementation of the treatment objective. In the case of refusal to undergo an examination, concealment of its results or the patient's concurrent use of therapy in another entity without notifying the Treatment Entity, the Treatment Entity reserves the right to refuse to continue the patient's therapy.

  8. Patient responsibilities include:

  1. compliance with the Rules of Procedure;

  2. to comply with the prohibitions and guidelines laid down by the Treatment Provider;

  3. not to enter areas reserved for employees or associates of the Healthcare Provider, including the Registry;

  4. observing the principles of personal hygiene;

  5. respecting the property of the Healthcare Provider;

  6. the use of mobile phones in a manner that does not cause a nuisance to other patients and staff or associates of the Treatment Centre; in particular, it is forbidden to make telephone calls during visits.

  1. Within the Kids Medic II organisational unit there is video monitoring of the public room where Registration is located. The purpose of the monitoring is to ensure the safety of patients and employees. The monitoring does not cover other rooms, in particular rooms where health services are provided. The Manager of the Treatment Facility is responsible for the use of the monitoring in accordance with the principles of the law, including the fulfilment of obligations related to the protection of personal data.

  2. With the consent of the person providing the service, it is possible for the Patient or their carer to record or take photographs. In justified cases, the specialist may ask the Patient to be allowed to take photos or record the treatment process.

§ 5

THE LEVEL OF CHARGES FOR HEALTH SERVICES,

CHARGING PRINCIPLES

  1. Health services provided at the Treatment Centre are chargeable and are not reimbursed by the National Health Fund.

  2. The fees for health services are available at www.kidsmedic.pl under the "Price list" tab. Information can also be obtained from the organisational unit of the Treatment Provider.

  3. The fee is paid after the visit. In the case of the purchase of a package of visits provided for in the Price List, the fee is paid in advance.

  4. Payment for services can be made in cash or by payment card at the Registration Desk or by bank transfer - on the basis of a VAT invoice issued by the Treatment Provider.

  5. Refunds for visits paid for and not attended are made on the basis of a receipt, a VAT invoice or a KP receipt.

  6. No reimbursement of fees is possible for physiotherapy appointments completed, made and paid for by the patient.

  7. A visit more than one year after the previous consultation is treated as a re-consultation at the price of the consultation with the relevant employee or associate of the Treatment Provider.

  8. In the event of non-payment for subsequent stages of treatment, the Treatment Provider may refuse to carry out further treatment of the patient.

  9. In random cases, funds paid by the patient and not used during treatment may be returned to authorised persons, the patient's family or carers.

  10. Patients can cancel appointments without financial consequences on common days - until 5pm - on the day before the day of the scheduled appointment.

  11. In the event of non-cancellation of an appointment and non-arrival for reasons attributable to the Patient, the Treatment Provider shall charge the Patient 100% of the fee for the service determined in accordance with the Price List referred to in paragraph 2 above and, in the case of a pass, the Treatment Provider shall charge the Patient as if the appointment had taken place.


§ 6

PRINCIPLES OF MEDICAL RECORD KEEPING

AND THE CHARGING OF FEES FOR MAKING IT AVAILABLE

  1. The Treatment Entity maintains and makes available the medical records of patients receiving healthcare services provided by the Treatment Entity in accordance with the rules of law.

  2. The Treatment Entity shall provide access to medical records on the basis of a request for access to medical records submitted by a person authorised under generally applicable law, without delay.

  3. A person requesting access to medical records may use the model request for medical records which is a Annex 1 to the Rules of Procedure.

  4. Medical records may only be released on condition that the identity of the person requesting them is first verified.

  5. The records are made available in a manner that ensures confidentiality and protection of personal data. At the patient's request, it is possible to send the records electronically, to the e-mail address of the patient indicated in the request.

  6. The Treatment Entity does not charge a fee for providing medical records.

§ 7

MODALITIES OF INTERACTION WITH OTHER TREATMENT PROVIDERS

  1. The Treatment Entity may cooperate in the provision of services to patients with other treatment providers on the basis of a separate cooperation agreement.

  2. Interaction with other healthcare providers may concern, in particular, ensuring the correct diagnosis, treatment and rehabilitation of patients and the continuity of the healthcare delivery process.

  3. The Treatment Entity may make patients' medical records available to healthcare providers if the records are necessary to ensure the continuity of healthcare services, subject to paragraph 4 below.

  4. The interaction and possible release of medical records shall respect the generally applicable legislation and the rights of the patient.

§ 8

COMPLAINTS AND OBJECTIONS

  1. Complaints and objections can be made:

  1. orally - to the head of the Treatment Facility;

  2. in writing - to the address of the organisational unit concerned, as indicated in § 3, section 1 of the Regulations;

  3. by email, to the e-mail address: info@kidsmedic.pl with the subject line "COMPLAINT".

  1. Complaints and objections shall be processed within a maximum of 30 days and shall be dealt with in the same form as the complaint submitted (verbally, in writing or by e-mail), unless the patient requests a response in another form.

  2. The patient has the right to lodge a complaint against the Treatment Provider with the Office of the Patient Ombudsman.

§ 9

FINAL PROVISIONS

  1. These Rules have been drawn up on the basis of applicable regulations, in particular the Act on Medical Activity. To the extent not governed by the provisions of the Rules, generally applicable provisions of Polish law shall apply, in particular the Act on Health Care Activities and the Act on Patients' Rights.

  2. The provisions of the Rules apply to all staff of the Treatment Facility and to all patients of the Treatment Facility.

  3. The Rules and Regulations together with the annexes form an integral part. Any changes to the Regulations will be made in writing and communicated to the staff of the Treatment Facility and patients.

  4. The regulations shall enter into force on 19 July 2023.

PARTNERS KIDS MEDIC ANNA BERNAŚ SP. K.:

Complimentary

 

Limited partner

__________________________

 

__________________________

Anna Bernaś

 

Adam Bernaś

Annex 1

REQUEST FOR MEDICAL RECORDS

 

Details of the person requesting the documentation:

Details of the patient to whom the file relates

(if the applicant

is not a patient):

Name:

  

PESEL:

  

Address of residence:

  

Contact telephone:

  

Email address:

  

I request:

  • issue of an extract of medical records

  • issue of a copy of the medical records

  • issue of a copy or printout of the medical records

  • e-mail access to medical records

  • provision of medical records on CD

  • making medical records available for inspection

Type of medical records:

Treatment period:

Requested documentation:

  • I will collect in person

  • please send to: .............................................................................

  • please send to the following e-mail address: ..................................................................

  • will be collected by an authorised person:

    • name: ...........................................................................

    • identity card number: ...............................................................

I declare that I undertake to bear the cost of making a copy of the medical records, in accordance with current legislation.

.................................................... ....................................................

Place, date signature of applicant

ACKNOWLEDGEMENT OF RECEIPT:

Date: .........................................................

Agreed date for collection / dispatch / availability for inspection: ............................

Signature of employee: ......................................

CONFIRMATION OF RELEASE OF DOCUMENTATION

Documentation:

  • sent by post to the address indicated on: .........................................

  • sent to the indicated e-mail address on: .........................................

  • collected in person by the patient,

  • collected by a person authorised by the patient:

    • authorisation in the medical records,

    • authorisation in this proposal,

    • a separate written authorisation (attached to the application).

....................................................................

date and signature of the employee issuing the documentation

ACKNOWLEDGEMENT OF RECEIPT:

I acknowledge receipt of the requested documentation: ....................................................................

date and signature of person receiving the documentation

The identity of the receiving person confirmed by the (type and number of document): ..............................

........................................................................................

....................................................................

date and signature of person receiving the documentation

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